How do I Keep My Account Secure

This guide will show you how to keep your account secure. The exchange can be accessed through the mobile app. It is extremely important to keep you mobile number and email updated and google 2-factor authentication activated to prevent unauthorised access to your account. If you discover that your email account has been compromised we advise that you must act to secure your account as soon as possible. If you have any questions about account security please contact customer service through the app or via email.

Things you will need:

  1. Your account login credentials (Username/email and password)
  2. Your email account
  3. Your mobile phone
  4. Google authenticator app on your mobile device (Download here)
Step 1. Account Settings

On the App home screen tap on the Account Settings item at the top left of the screen.

Step 2. Security Settings

In your Account Settings, tap on the “Security Settings” menu item.

Step 3. Turn On 2FA

In your Security Settings, Find the “Turn On 2FA” item and tap it.

Step 4. Bind Authenticator

If your google authenticator app is on a separate device you can scan the QR code using the authenticator app to begin binding to your account. If you are using the same device you should copy the code and paste it in to your authenticator app. After your account code has been entered in your authenticator app tap “Next step”.

Step 5. Confirm Binding

Now you will need to confirm account binding. First, tap “Send code” to receive the email verification code and enter the code you receive in to the field. Next, open your google authenticator app and copy the code from there and paste it in to the google verification code field. Once both codes are entered tap “Submit”.

Step 6. Secured Successfully

If you followed the steps correctly you should see the message “Google verification code binding successfully!”.

Step 7. Unbinding or Modify Authentication

If you need to unbind you account from google authenticator you can return to the “Security Settings” page and toggle the “Add to Google Authenticator” selection. Changing authentication settings requires authentication using your authentication method.